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KB Article and Sales Literature in CRM 2011 for Outlook

Great post by Joel Lindstrom on Customer Effective on how the MS team has improved the usability by integrating KB articles and Sales Literature into Outlook. After tracking an email you can now quickly insert a KB article or Sales literature in an email. Read the complete article on Customer Effective…

Microsoft Dynamics CRM Help – Answers Online

From The Microsoft Dynamics CRM Blog: If you have questions about Microsoft Dynamics CRM we have answers online (as well as in the product). Here is a guide that should be bookmarked by every power user: http://rc.crm.dynamics.com/help/# It looks like this:

• Disclaimer

  The tips, tricks and code published in this blog are provided "AS IS" with no warranties, and confer no rights.

• Recent Posts

  • Display tooltips for fields in MS CRM – Part 3 (for CRM2011)
  • Conditionally enable/disable buttons in CRM2011 ribbon
  • Error: The given key was not present in the dictionary
  • Maximum of 5000 responses from a FetchXml
  • Nassi-Schneiderman stencil for MS Visio 2007

• Blogs we read

  • Andriy Butenko
  • Customer Effective Blog
  • East Region Microsoft CRM Blog
  • Jim Wang's technical blog
  • Menno te Koppele
  • MS CRM Team Blog
  • MS CRM UK Blog
  • MS Dynamics CRM 4.0 – Unleashed
  • Ronald Lemmen – CRM, C# and Cme
  • stunnware's CRM Corner

• Authors

  • Bas Lammers
  • Geron Profet
  • Peter van Amerongen
  • Roel Kort
  • Roy Wonodikromo