KB Article and Sales Literature in CRM 2011 for Outlook

October 26, 2010 by · Leave a Comment 

Great post by Joel Lindstrom on Customer Effective on how the MS team has improved the usability by integrating KB articles and Sales Literature into Outlook. After tracking an email you can now quickly insert a KB article or Sales literature in an email. Read the complete article on Customer Effective…

Microsoft Dynamics CRM Help – Answers Online

August 4, 2010 by · Leave a Comment 

From The Microsoft Dynamics CRM Blog: If you have questions about Microsoft Dynamics CRM we have answers online (as well as in the product). Here is a guide that should be bookmarked by every power user: http://rc.crm.dynamics.com/help/# It looks like this: